Shipping policy

We know that nobody likes to pay shipping costs, so we try to make them as economical as possible. So, if you live in the Peninsula, for purchases over 49,00 € the shipping costs are free!

We work with the company ASM, which will take your purchase home or to the address of your choice. The delivery time for shipments in the Peninsula are 24/48 hours for orders placed before 1:00 p.m. On Saturdays and holidays there are no shipments.

If you live in the Balearic Islands, the delivery time is 48/72 hours.

If your order does not arrive in perfect condition!

Make a photo in the 24 hours following the reception and send us an e-mail to info@coolecofood.com or call us at 0034 654 936 611.

*The delivery time may vary or be altered exceptionally, which would be reported, depending on several logical circumstances such as:

· Adverse weather conditions that prevent the normal operation of transport.
· Day and time you place your order, (with one or several holidays from the date of the order).
· Destination of the order: for European countries, the delivery time could increase and become up to 4/6 days.
· Strikes in the transport sector, etc ...

Nuestra tarifa de gastos de envío:

And if you live in the European continent, outside our borders:

Transporte-internacional-ENG.png

ZONE 1: PT.
ZONE 2: FR, DE y MC.
ZONE 3: AD.
ZONE 4: GB, BE, IT, AT, LU, NL, SM y VA.
ZONE 5: CH, CZ, DK, LI, PL,SI y SK.
ZONE 6: BG, EE, FI,HR, HU, IE, LT, LB, NO, RO, RS y SE.
ZONE 7: AL, BA, CY, FO,GR, IS,ME, MK,MT, TR y XK.

**Notes

- Corsica: supplement of 18,00 € on the ZONE 2 rate.
- Norway and Serbia: supplement of 7,00 € on tariff ZONE 6.
- Wales, Scotland, Northern Ireland, Channel Islands and Isle of Man: supplement of 3,00 € on rate ZONE 4.
- Turkey: supplement 20,00 € on rate ZONE 7.

Notes: In some cases there may be an additional surcharge of 19,00 € per customs clearance. Consult at info@coolecofood.com.